FAQ

Frequently Asked Questions

  • How do I register my child for a program?

    Registration is completed online through our CivicRec platform.

  • Does my child need experience?

    No, we welcome players of all levels of experience and they will learn the game from experienced coaches and staff.

  • How often do you practice?

    Practice is offered once a week for each team, any additional practice hours must be done in agreement with your coach and team members off-site.

  • What is included in the registration fee?

    Registration fees cover league administration, scheduling, officials, facility usage, jerseys, and shared equipment.

  • What is your refund or cancellation policy?

    Refund policies may vary due to uncontrolled circumstances. In general, refunds may be available before the season begins.

  • How can I contact the organization with questions?

    You can contact us through the email address or phone number listed on our website. Our team will respond as quickly as possible during regular business hours.


    athletics@sonterramud.org

    (512) 591-1512

  • What equipment is required?

    Required equipment varies by sport and program. Any mandatory items will be listed on the program page or shared by coaches prior to the first practice.

  • Are volunteers or coaches needed?

    Our programs rely on volunteer coaches and helpers. If you’re interested in volunteering, you can indicate your interest during registration or contact us directly.

  • How will I receive updates and announcements?

    All updates are sent via email and posted on the website. Please ensure your contact information is accurate so you don’t miss important communications.

  • Are games played on holidays?

    Holiday schedules vary by program. Any planned games or breaks will be communicated in advance.

  • How are coaches trained or screened?

    Coaches are required to complete background checks and training based on organization policies and sport requirements.

  • What is the organization's code of conduct?

    All participants, parents, and spectators are expected to follow our code of conduct to ensure a safe and positive environment for everyone. The code of conduct can be found on the downloads page in the main navigation bar.